Job Description
Join our award-winning Columbus hotel team and enjoy weekly pay in a dynamic hospitality environment! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while maintaining efficient operations. This role offers competitive compensation, growth opportunities, and a vibrant workplace culture.
Our Columbus location features state-of-the-art amenities and is conveniently situated near downtown attractions. You'll work alongside passionate professionals dedicated to creating memorable stays for our international and domestic guests.
Responsibilities
- Manage seamless check-in/check-out processes for 100+ guests daily
- Handle guest inquiries with personalized recommendations and solutions
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate property management systems (Opera/PMS) efficiently
- Resolve guest concerns promptly and escalate complex issues
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in PMS systems and basic office software
- Exceptional communication and conflict resolution skills
- Flexibility to work nights, weekends, and holidays
- Valid Ohio driver's license (for local errands)
- Ability to stand for extended periods and lift 25 lbs