Job Description
Join our award-winning downtown Cleveland hotel and experience hospitality with a difference! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while enjoying the security of weekly pay. This full-time role offers competitive compensation, career growth opportunities, and the chance to work in one of Ohio's most vibrant hospitality destinations.
Our team thrives on creating memorable stays for business and leisure travelers. With a commitment to excellence and employee satisfaction, we provide comprehensive training, flexible scheduling, and a supportive work environment. If you're passionate about service and want your hard work rewarded weekly, apply today!
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed logs of guest interactions and special requests
- Ensure lobby area remains clean, organized, and welcoming
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, PMS, or similar hotel software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Ohio driver's license (if valet duties required)
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Cleveland attractions and transportation
- High school diploma or equivalent required