Job Description
Join our dynamic team at Grand Hospitality Group as a Hotel Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of NYC. Enjoy weekly pay, comprehensive training, and a supportive environment that values your growth. Perfect for career changers, students, or anyone seeking flexible hospitality opportunities with immediate start dates.
As a key ambassador of our luxury property, you'll handle guest check-ins, manage reservations, and resolve inquiries with professionalism. We provide all necessary training – your positive attitude and eagerness to learn are your most valuable assets. Benefits include free employee meals, hotel discounts, and advancement opportunities for high performers.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using property management systems
- Handle reservation inquiries and modifications via phone, email, and in-person
- Process payments accurately and maintain financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Resolve guest complaints promptly with solution-oriented approach
- Maintain organized front desk area and ensure cleanliness standards
Qualifications
- No prior experience required – comprehensive training provided
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Basic computer literacy and comfort with digital systems
- Positive attitude with strong problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid work authorization for US employment