Job Description
Join a Team That Puts You First.
We are seeking a dedicated and enthusiastic Hotel Front Desk Agent to join our dynamic team at MainStay Suites Fresno - Convention Center. If you are looking for a stable job with weekly pay and a supportive environment, we want to meet you.
In this role, you will be the first point of contact for our guests, ensuring their stay is comfortable and memorable. We pride ourselves on our service excellence and are looking for someone who shares our passion for hospitality.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Weekly paychecks guaranteed for your hard work
- Employee discounts on dining and local attractions
- Free parking and uniform provided
- Career advancement opportunities within the hotel group
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Check guests in and out efficiently using our property management system (PMS).
- Answer phone calls and emails promptly to address inquiries, make reservations, or handle requests.
- Handle cash and credit transactions accurately, balancing the daily shift.
- Assist guests with local directions, recommendations, and any special needs during their stay.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Monitor security cameras and access logs to ensure guest safety and property security.
Qualifications
- High school diploma or GED required; hospitality experience is a plus but not mandatory.
- Previous experience in customer service, hospitality, or retail is preferred.
- Strong computer skills and familiarity with reservation software.
- Excellent verbal communication skills and a friendly, professional demeanor.
- Ability to work flexible shifts, including weekends and holidays.
- Ability to lift and carry luggage or boxes weighing up to 25 lbs occasionally.