Job Description
Join our award-winning Tampa Bay waterfront hotel where luxury meets hospitality! We're seeking passionate professionals to deliver exceptional guest experiences with the reliability of weekly pay. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location. Our team thrives on excellence – be part of a brand recognized for service excellence and employee satisfaction.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using our 5-star service protocol
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize Opera property management system for daily tasks
- Upsell premium amenities and dining experiences
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or hospitality experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (required for va duties)
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished customer service demeanor
- Spanish language skills highly valued