Job Description
Welcome to The Boston Grand Hotel, where luxury meets comfort in the heart of Massachusetts. We are currently seeking enthusiastic and dedicated individuals to join our Front Office team as Hotel Front Desk Associates.
We are proud to offer Full Time opportunities for candidates with no prior experience required. If you are a people person with a passion for hospitality and a desire to start a rewarding career in the Boston area, we want to hear from you!
As part of our team, you will play a vital role in ensuring our guests have an unforgettable stay. We provide comprehensive training and a supportive environment to help you grow professionally.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Check-In/Out: Efficiently process check-ins, check-outs, and room key assignments using our property management system.
- Guest Services: Answer inquiries regarding hotel services, local attractions, and dining options with a helpful attitude.
- Communication: Handle incoming phone calls and emails professionally, relaying messages to the appropriate departments.
- Housekeeping Liaison: Coordinate with housekeeping to ensure guest rooms are ready promptly.
- Payment Processing: Process various payment methods and manage small cash transactions accurately.
Qualifications
- Education: High school diploma or GED equivalent required.
- Experience: No prior experience in hospitality is necessary; we train all new hires!
- Skills: Strong interpersonal and communication skills.
- Attention to detail and the ability to multitask in a fast-paced environment.
- Professional appearance and demeanor at all times.
- Basic computer literacy and typing skills.