Job Description
We are looking for a dynamic and welcoming Front Desk Associate to join the team at The Grand Columbus Hotel & Suites. As one of the leading hospitality employers in the region, we pride ourselves on providing exceptional guest experiences from the moment they arrive.
In this entry-level role, you will be the face of our brand. You will have the opportunity to develop a rewarding career in the hospitality industry while working in a fast-paced, professional environment. We offer comprehensive training and clear pathways for advancement for our hardworking staff.
Why Join Us?
- Competitive hourly wage ($16.50 - $18.50)
- Health, dental, and vision insurance for full-time employees
- Employee discount on hotel stays and dining
- Free parking and uniform provided
If you are a people person with a passion for service, we want to meet you.
Responsibilities
- Greet guests warmly and assist with check-in and check-out processes efficiently and accurately.
- Answer incoming calls, manage the front desk console, and direct inquiries to the appropriate departments.
- Maintain a clean, organized, and welcoming lobby environment at all times.
- Process payments, handle cash and credit transactions, and reconcile daily reports.
- Resolve guest complaints or issues promptly to ensure high levels of customer satisfaction.
- Assist with concierge services, including recommendations for local dining and attractions in Columbus.
- Update guest information in the Property Management System (PMS) and manage room availability.
Qualifications
- High school diploma or GED required; hospitality experience is a plus but not mandatory.
- Strong interpersonal and communication skills with a friendly, professional demeanor.
- Basic computer literacy and familiarity with property management software is preferred.
- Ability to stand for extended periods and lift up to 25 lbs.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Valid driver's license preferred.