Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic individuals to join our Wichita team as Hotel Front Desk Associates. No prior experience is required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company.
As a Front Desk Associate, you'll be the first point of contact for our guests, ensuring exceptional service from check-in to check-out. You'll manage reservations, handle guest inquiries, and coordinate with housekeeping to create memorable experiences. Our supportive team environment and professional development programs make us the perfect place to start your journey in hospitality.
Responsibilities
- Provide warm, professional welcome and check-in/check-out services for all guests
- Manage reservations and room assignments using hotel software systems
- Handle guest inquiries, complaints, and special requests with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security departments
- Execute upselling strategies for room upgrades and amenities
- Assist in emergency procedures and ensure guest safety protocols
Qualifications
- No prior hotel experience required – training provided!
- High school diploma or equivalent preferred
- Strong communication and interpersonal skills
- Excellent customer service mindset and problem-solving abilities
- Basic computer proficiency with willingness to learn hotel systems
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and team player mentality