Job Description
Are you looking to start a rewarding career in the hospitality industry? The Grandview Heights Hotel is seeking enthusiastic individuals to join our dynamic team as a Front Desk Associate. We are proud to offer no prior experience required positions, providing comprehensive training to help you succeed. If you have a positive attitude and a desire to provide exceptional guest experiences, we want to hear from you!
Why Join Us?
- Competitive hourly pay of $15.00 - $18.00.
- Comprehensive paid training program for all new hires.
- Flexible scheduling to work around your life.
- Discounted hotel stays and dining options.
- Opportunities for career advancement within the hospitality sector.
Don't let a lack of experience hold you back from a great career. Apply today and become part of our family!
Responsibilities
- Greet and welcome guests warmly upon arrival, managing check-in and check-out procedures efficiently.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Handle guest complaints and requests with patience and professionalism, escalating issues when necessary.
- Process payments and manage accounts using the hotel's property management system (PMS).
- Maintain a clean and organized front desk and lobby area at all times.
- Assist with room assignments and coordinate with housekeeping to ensure guest satisfaction.
Qualifications
- Must be at least 18 years of age.
- Must possess a friendly, outgoing, and approachable demeanor.
- Ability to work flexible shifts, including weekends, holidays, and nights.
- Basic computer literacy and proficiency with data entry.
- Strong verbal communication skills and a customer-centric mindset.