Job Description
Are you looking to start a career in the hospitality industry?
The Lancaster Suites is currently seeking enthusiastic and reliable individuals to join our team as Hotel Front Desk Associates. We offer a fantastic opportunity for candidates with no prior experience who are eager to learn and grow within a dynamic hotel environment.
In this role, you will be the first point of contact for our guests, ensuring a welcoming and comfortable stay. We provide comprehensive training, so if you have a great attitude and a willingness to work hard, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($15 - $19/hr)
- Health, Dental, and Vision insurance available
- Employee discount on hotel stays and dining
- Career advancement opportunities within the hotel chain
- Supportive and fun team culture
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently using our property management system.
- Handle guest inquiries, resolve complaints, and provide information about local attractions, dining, and transportation.
- Manage phone calls and reservations with a professional and polite demeanor.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions accurately.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready promptly.
- Assist with administrative tasks such as filing and data entry as needed.
Qualifications
- Must be at least 18 years of age.
- No prior hospitality experience is required; we value attitude and work ethic over experience.
- Excellent communication skills, both verbal and written.
- Strong customer service orientation and a friendly, outgoing personality.
- Ability to work flexible shifts, including weekends and holidays.
- Basic computer literacy and ability to learn new software quickly.
- Must be able to stand for extended periods and lift up to 20 lbs.