Job Description
Are you ready to launch a successful career in the hospitality industry? Grandview Hotels & Resorts is looking for a dedicated and enthusiastic Hotel Front Desk Associate to join our premium team in Charlotte, NC. We value potential and attitude over experience, offering comprehensive training to help you thrive.
As the first point of contact for our guests, you will set the tone for their entire stay. We are seeking a reliable team member who is passionate about service excellence and eager to learn the ropes of hotel operations in one of the South's fastest-growing cities.
Why You Should Apply
- Competitive hourly wage ($15.00 - $18.00)
- Full benefits package including Health, Dental, and Vision insurance
- Employee discounts on room stays and dining
- Clear pathways for career advancement within the company
- Supportive and collaborative work environment
Take the first step towards a rewarding future in hospitality. Apply today!
Responsibilities
- Efficiently check guests in and out, ensuring all registration information is accurate and payments are processed correctly.
- Answer incoming phone calls, emails, and lobby inquiries with a friendly and professional demeanor.
- Maintain the cleanliness and organization of the front desk area and lobby, adhering to high aesthetic standards.
- Provide guests with local directions, restaurant recommendations, and assistance with special requests.
- Handle guest concerns or complaints calmly and effectively, escalating issues to management when necessary.
- Manage the front desk console, including mail service, wake-up calls, and safety deposit boxes.
- Assist in coordinating housekeeping duties to ensure guest rooms are ready promptly.
Qualifications
- No prior experience required. We are willing to train the right candidate.
- Must be at least 18 years of age.
- Strong verbal communication skills and a warm, welcoming personality.
- Ability to stand for extended periods and lift up to 25 lbs.
- Basic computer literacy and ability to learn hotel management software quickly.
- Strong problem-solving skills and a proactive approach to customer service.
- Availability to work flexible shifts, including weekends, holidays, and evenings.