Job Description
Welcome to the heart of the city! The Grand Chicago Hotel is currently seeking enthusiastic individuals to join our dynamic front desk team.
Do you have a passion for hospitality but lack experience? Don't worry! We specialize in training talented candidates with a great attitude. Join us and kickstart your career in the luxury hotel industry.
Why Apply?
- Competitive hourly wage with performance bonuses.
- Comprehensive on-the-job training.
- Discounted hotel stays and dining.
- A supportive and inclusive work environment.
Responsibilities
- Welcoming guests warmly and ensuring a positive first impression upon arrival.
- Assisting with guest check-ins, check-outs, and room assignments using hotel software.
- Answering phone calls and responding to emails promptly.
- Handling cash and credit transactions accurately.
- Addressing guest inquiries, complaints, and requests with patience and professionalism.
- Maintaining the cleanliness and organization of the front desk and lobby area.
- Collaborating with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- Must be at least 18 years of age.
- High school diploma or equivalent is preferred but not strictly required.
- Strong verbal communication skills and a friendly demeanor.
- Ability to stand for extended periods and lift up to 20 lbs.
- Proficiency with computers and basic data entry.
- A valid driver’s license is a plus.
- Willingness to work flexible shifts, including weekends and holidays.