Job Description
Are you seeking a stable, rewarding career in the vibrant hospitality industry? Grand Horizon Hospitality is hiring enthusiastic individuals for our prestigious hotel in Los Angeles. We are proud to offer full-time positions with no experience required, providing the perfect launchpad for your professional journey.
Join a team where your energy matters. As a Hotel Front Desk Associate, you will be the face of our brand, ensuring every guest feels welcomed and valued. We offer comprehensive training, competitive benefits, and a supportive work environment. If you are a hardworking individual with a great attitude, apply today!
Responsibilities
- Execute smooth check-in and check-out procedures for all guests, ensuring accuracy and efficiency.
- Respond to guest inquiries via phone and email regarding reservations, amenities, and local attractions with a friendly demeanor.
- Handle guest complaints and special requests professionally, escalating issues to management when necessary.
- Process payments, manage room keys, and maintain accurate daily logs and reports.
- Provide concierge services, including directions, restaurant recommendations, and local transportation assistance.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas are pristine.
- Maintain a professional appearance and demeanor at all times, adhering to company grooming standards.
Qualifications
- No prior hospitality experience is required; we value attitude and willingness to learn over background.
- High school diploma or GED is preferred.
- Strong verbal communication skills and a native-level command of the English language.
- Basic computer literacy and ability to learn Property Management Systems (PMS).
- Flexibility to work varying shifts, including weekends, holidays, and evenings.
- Must be at least 18 years of age and authorized to work in the United States.