Job Description
Welcome to Horizon Hospitality Group, where we believe in turning every guest interaction into a lasting memory. We are currently seeking enthusiastic individuals to join our team as Hotel Front Desk Associates in the vibrant city of Philadelphia, PA.
This is a no experience required position, perfect for those looking to kickstart a career in the hospitality industry. We value attitude and energy over prior history, offering on-the-job training to help you thrive. Join a supportive team that offers immediate hire opportunities and a dynamic work environment.
What We Offer:
- Competitive hourly wage ($15.00 - $18.00)
- Comprehensive training for all employees
- Flexible scheduling to work around your life
- Employee discounts on dining and hotel stays
- Clear path for professional growth and advancement
Responsibilities
- Check guests in and out efficiently, verifying identity and processing payments accurately.
- Handle a high volume of incoming calls and emails to assist with reservations and inquiries.
- Process reservations and update guest profiles in our property management system.
- Greet guests warmly upon arrival and provide directions or local recommendations.
- Resolve guest complaints or special requests with a focus on customer satisfaction.
- Perform light administrative tasks such as filing and maintaining lobby cleanliness.
- Assist in coordinating with housekeeping and maintenance staff to ensure room readiness.
Qualifications
- High School Diploma or GED is preferred but not strictly required.
- Excellent communication skills and a friendly, approachable demeanor.
- Basic computer literacy and the ability to learn new software quickly.
- Ability to stand for long periods and lift moderate weights (up to 20 lbs).
- Strong problem-solving skills and a customer-first attitude.
- Must be available to work weekends, holidays, and evenings as needed.
- Valid state ID and social security card.