Job Description
Are you passionate about creating unforgettable guest experiences? The Manhattan Grand Hotel is currently seeking a dedicated and energetic Hotel Front Desk Associate to join our dynamic team in the heart of New York City. We pride ourselves on excellence, and we are looking for individuals who are ready to start their hospitality career with us—no prior experience necessary!
As a premier destination for travelers, we offer a comprehensive training program to ensure our new hires feel confident and ready to succeed. If you thrive in a fast-paced environment and love helping people, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, processing payments and handling inquiries.
- Manage room reservations and coordinate with housekeeping to ensure timely room preparation.
- Handle guest complaints or requests with patience, empathy, and a problem-solving mindset.
- Maintain a clean and organized front desk area, including the lobby and reception desk.
- Answer incoming phone calls and emails, providing accurate information about hotel services and local attractions.
- Assist in enforcing hotel safety policies and procedures for all guests and staff.
Qualifications
- High school diploma or GED equivalent is preferred.
- Must be at least 18 years of age.
- Excellent communication skills and a friendly, professional demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer literacy and typing skills are a plus.
- Strong problem-solving abilities and a customer-centric attitude.
- Willingness to undergo a background check and drug screening.