Job Description
Join our award-winning team at Grand Hotel Detroit as a Front Desk Agent for weekend shifts! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location. Perfect for hospitality enthusiasts seeking weekend-focused roles with growth opportunities.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel software
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and maintain service standards
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand image through professional appearance and conduct
Qualifications
- Previous hotel front desk or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with property management systems
- Ability to multitask in fast-paced environments
- Flexible availability for weekends (Sat/Sun)
- Basic math and cash handling abilities
- Positive attitude with problem-solving mindset