Job Description
We are currently seeking enthusiastic and energetic individuals to join our dynamic Front of House team at Mesa Grand Resort. Whether you are looking to launch your career in the hospitality industry or seeking a fresh challenge, we provide comprehensive on-the-job training and a supportive environment. No prior experience is necessary—we are looking for the right attitude and work ethic.
As a key member of our team, you will be the face of our brand, ensuring every guest feels welcomed and valued. We offer a competitive benefits package including health insurance, employee discounts, and opportunities for career advancement within the Marriott family of hotels.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a positive first impression.
- Check guests in and out efficiently using the property management system (PMS).
- Answer incoming phone calls and assist with reservations, inquiries, and requests.
- Manage the front desk area to ensure it is clean, organized, and presentable at all times.
- Handle guest complaints or special requests promptly to ensure high levels of customer satisfaction.
- Process payments accurately and maintain proper cash handling procedures.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for check-in.
Qualifications
- High school diploma or GED equivalent.
- Strong interpersonal and communication skills with a friendly demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic computer proficiency and the ability to learn new software quickly.
- Physical ability to stand for extended periods and lift light objects (up to 20 lbs).
- Must be at least 18 years of age.