Job Description
Are you ready to launch a dynamic career in the heart of Atlanta?
Peachtree Hospitality Group is seeking a friendly, reliable, and motivated Hotel Front Desk Associate to join our team. We pride ourselves on providing exceptional guest experiences and are looking for individuals who are passionate about hospitality, even if they have no prior experience.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a weekly pay schedule, comprehensive training, and a supportive environment where you can grow your skills. If you are a people-person looking for a stable job with immediate impact, we want to hear from you.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and departure, ensuring a positive first impression.
- Check-In/Out: Efficiently process guest check-ins and check-outs using property management software while verifying identity and payment information.
- Guest Assistance: Answer phones, respond to emails, and provide accurate information regarding local attractions, directions, and hotel amenities.
- Reservations: Assist with incoming reservations and room assignments to maximize occupancy and guest satisfaction.
- Problem Solving: Address guest concerns or issues promptly and professionally, escalating complex matters to the management team when necessary.
- Cleanliness & Maintenance: Maintain a tidy and organized front desk area and lobby, ensuring a welcoming environment at all times.
- Security: Monitor security cameras and access control systems to ensure the safety and security of guests and property.
Qualifications
- No Experience Required: We train all new hires! A strong willingness to learn and a positive attitude are the only requirements.
- Communication Skills: Excellent verbal and written communication skills in English.
- Customer Service: A genuine desire to help others and provide a superior guest experience.
- Attention to Detail: Ability to handle cash transactions accurately and pay close attention to details during check-in processes.
- Flexibility: Ability to work various shifts, including weekends, holidays, and evenings.
- Computer Proficiency: Basic computer skills and the ability to learn new software quickly.