Job Description
Join our award-winning hospitality team at Grand Plaza Hotels, where we redefine luxury service in the heart of Los Angeles. We're seeking a passionate Hotel Front Desk Manager to lead our guest experience operations. This pivotal role combines strategic oversight with hands-on leadership to ensure seamless check-ins, personalized guest interactions, and exceptional problem-solving. You'll mentor a dynamic team while driving revenue through upselling opportunities and loyalty program engagement. Enjoy competitive benefits including health insurance, career development programs, and exclusive hotel discounts.
Responsibilities
- Oversee daily front desk operations and staff scheduling
- Train and mentor front desk agents on service excellence protocols
- Resolve complex guest complaints with empathy and efficiency
- Manage room inventory and maximize occupancy rates
- Collaborate with housekeeping and maintenance teams
- Implement upselling strategies for premium rooms and amenities
- Maintain accurate guest records and billing systems
Qualifications
- 3+ years hotel front desk management experience
- Proven track record in guest satisfaction metrics
- Advanced proficiency in PMS systems (Opera preferred)
- Strong conflict resolution and multitasking abilities
- Valid California Food Handler certification
- Ability to work flexible shifts including nights/weekends
- Knowledge of Los Angeles tourism landscape
- Fluency in English and Spanish (bilingual preferred)