Job Description
Join our award-winning luxury hotel in the heart of Colorado Springs! We're seeking a passionate Front Desk Manager to lead our guest experience team. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our renowned hospitality group. Work in stunning mountain surroundings while delivering exceptional service to international and domestic guests.
Responsibilities
- Oversee front desk operations including check-in/check-out processes
- Train and supervise front desk staff on service standards
- Resolve guest complaints with professionalism and efficiency
- Manage room inventory and coordinate with housekeeping department
- Implement upselling strategies for hotel services and amenities
- Maintain accurate guest records and reservation systems
- Collaborate with marketing team on guest loyalty programs
Qualifications
- 3+ years of hotel front desk management experience
- Proven leadership and team development skills
- Advanced proficiency in hotel management software
- Exceptional communication and conflict resolution abilities
- Valid Colorado hospitality certification preferred
- Flexibility to work evenings, weekends, and holidays
- Bachelor's degree in Hospitality or related field