Job Description
We are seeking a dynamic and experienced Hotel General Manager to lead our prestigious property in the heart of Boston. The ideal candidate will be responsible for overseeing all hotel operations, ensuring exceptional guest experiences, and driving financial performance in a fast-paced luxury environment.
Why Join Our Team?
- Competitive salary and comprehensive benefits package.
- Opportunity to work in a historic and landmark location.
- Professional development and leadership training programs.
Responsibilities
- Oversee daily operations of the hotel, including front desk, housekeeping, food & beverage, and maintenance.
- Develop and execute strategic plans to maximize revenue and occupancy rates.
- Manage the annual budget and monitor financial performance to ensure profitability.
- Foster a positive and inclusive work culture, leading a diverse team of hospitality professionals.
- Ensure the highest standards of guest service and satisfaction through regular inspections and feedback.
- Handle escalated guest complaints and resolve issues with efficiency and empathy.
- Build strong relationships with local community partners and corporate clients.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in hotel management, preferably in a luxury setting.
- Strong leadership, communication, and interpersonal skills.
- Proven track record of financial management, budgeting, and P&L responsibility.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends, evenings, and holidays.