Job Description
Join Sunshine Hospitality Group and experience the excitement of Jacksonville's vibrant hospitality scene! We're seeking passionate Guest Agents to deliver exceptional service at our downtown riverfront hotel. Enjoy the stability of weekly pay, comprehensive benefits, and career advancement opportunities. As a key member of our front desk team, you'll create memorable experiences for guests while working in a dynamic, team-oriented environment.
Why Work With Us?
- Weekly pay (every Friday!)
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Employee discounts at partner venues
Responsibilities
- Check in/out guests efficiently with our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and reservation details
- Assist with valet services and luggage handling
Qualifications
- 1+ years hotel or customer service experience
- Strong communication and conflict resolution skills
- Proficient with PMS systems (Opera, etc.)
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Valid driver's license (for valet duties)
- Basic math and cash handling abilities
- Positive attitude and team player mentality