Job Description
Join our award-winning team at Desert Oasis Hotel & Spa as a Guest Service Agent! No hospitality experience needed – we provide comprehensive training for motivated individuals eager to start their career in luxury hospitality. Enjoy flexible shift schedules while delivering exceptional guest experiences in Mesa's premier hotel destination.
Our competitive compensation package includes:
- Health benefits and 401(k) matching
- Complimentary hotel stays worldwide
- Employee discounts on spa services
- Career advancement opportunities
Responsibilities
- Check in/out guests with accuracy and professionalism
- Manage reservation systems and guest inquiries
- Coordinate with housekeeping and maintenance teams
- Process payments and handle cash transactions
- Resolve guest concerns promptly and effectively
- Maintain clean and organized front desk area
- Upsell hotel amenities and services
- Follow all safety and security protocols
Qualifications
- No experience required – full training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods
- Valid work authorization