Job Description
Launch Your Career in Luxury Hospitality in the Heart of Miami!
The Grand Miami Hospitality Group is looking for passionate, energetic individuals to join our award-winning team as Hotel Guest Service Associates. We are currently hiring for entry-level positions and offer comprehensive on-the-job training, meaning no prior experience is required. If you have a positive attitude and a desire to provide exceptional service, we want to meet you.
Why Work With Us?
- Zero Experience Needed: We provide full training to get you ready for the front lines.
- Competitive Compensation: Earn between $16.00 and $22.00 per hour based on shift differentials.
- Employee Perks: Enjoy free meals, discounted stays, and career advancement opportunities.
- Modern Work Environment: Join a state-of-the-art facility in the vibrant Downtown Miami district.
Be part of a team that defines excellence in the hospitality industry. Apply today to start your journey!
Responsibilities
- Greet & Welcome: Provide a warm, professional welcome to all guests upon arrival and departure.
- Check-In/Out: Assist guests with check-in and check-out procedures efficiently using our property management system.
- Guest Relations: Handle inquiries, complaints, and requests with a focus on problem resolution and guest satisfaction.
- Operations Support: Answer phone calls, manage the front desk queue, and coordinate with housekeeping and maintenance staff.
- Lobby Maintenance: Maintain a tidy, organized lobby and assist with luggage or valet services when needed.
- Security: Monitor security cameras and follow safety protocols to ensure a secure environment for guests and staff.
Qualifications
- No Experience Required: Entry-level position suitable for students and career changers.
- Communication: Strong verbal communication skills and a friendly, outgoing demeanor.
- Physical Stamina: Ability to stand for long periods and lift up to 25 lbs (luggage assistance).
- Availability: Must be flexible to work evenings, weekends, and holidays.
- Reliability: Punctual and willing to learn new operational procedures.
- Legal Status: Must be authorized to work in the United States.