Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Guest Services Associates to join our Fort Worth team. No prior experience needed – we provide comprehensive training for motivated individuals who excel in customer service. Enjoy competitive pay, benefits, and growth opportunities in a luxury hotel environment.
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and room assignments
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with valet and concierge services
Qualifications
- High school diploma or equivalent
- Positive attitude and service mindset
- Strong communication skills
- Ability to work flexible schedules (nights/weekends)
- Basic computer literacy
- Team player mentality
- Willingness to learn hotel systems
- Reliable transportation required