Job Description
Join our dynamic hospitality team at Grand Hotel Detroit! We're seeking enthusiastic Guest Services Associates to deliver exceptional guest experiences in our downtown location. No prior hotel experience required – we provide comprehensive training to ensure your success. Enjoy flexible shift schedules including nights, weekends, and holidays while building valuable career skills in customer service and operations. Our supportive team environment welcomes career changers, recent graduates, and first-time job seekers.
Located in the heart of Detroit's bustling entertainment district, our hotel offers a vibrant workplace with growth opportunities. Full-time and part-time positions available with competitive hourly rates plus tips. Apply today to start your hospitality journey!
Responsibilities
- Provide warm, efficient guest check-in/check-out services using hotel management systems
- Handle guest inquiries, requests, and resolve issues promptly
- Manage room reservations and maintain accurate booking records
- Perform light cleaning and maintenance of public areas (lobbies, restrooms)
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash drawer procedures
- Adhere to safety protocols and emergency procedures
Qualifications
- No prior hotel experience required – training provided!
- High school diploma or equivalent preferred
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods
- Flexibility to work nights, weekends, and holidays
- Basic computer literacy
- Positive attitude and customer service mindset
- Reliable transportation to downtown Detroit location