Job Description
Join our award-winning team at Grand Horizon Hotels as a Guest Services Associate! No prior experience required – we provide comprehensive training for motivated individuals passionate about hospitality. You’ll be the face of our luxury property, ensuring exceptional guest experiences from check-in to check-out. Enjoy competitive pay, flexible scheduling, and growth opportunities into management roles. If you’re a people person with a positive attitude, this is your perfect career launchpad in El Paso’s thriving tourism industry.
Responsibilities
- Deliver warm, professional guest check-in/check-out experiences
- Manage reservations and answer phone inquiries
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with empathy and efficiency
- Uphold brand standards and cleanliness protocols
- Assist with luggage and special requests
- Participate in daily shift briefings
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided
- Exceptional communication and interpersonal skills
- Basic computer proficiency (POS systems)
- Ability to stand/walk for extended periods
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving mindset
- Valid Texas ID or driver’s license