Job Description
Join our dynamic team at Grand Bay Hotel Oakland! We're urgently seeking enthusiastic Guest Services Associates to create memorable experiences for our guests. No prior hospitality experience required – we provide comprehensive training to launch your career in luxury service. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our award-winning hotel chain. Perfect for career changers, recent graduates, or anyone passionate about delivering exceptional customer service.
Responsibilities
- Provide warm, professional guest check-in/check-out experiences
- Manage reservations and respond to guest inquiries via phone/in-person
- Operate hotel management systems (training provided)
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Resolve guest concerns with empathy and urgency
- Uphold strict cleanliness and safety standards
Qualifications
- High school diploma or equivalent (18+ years old)
- Strong communication and interpersonal skills
- Ability to work weekends, evenings, and holidays
- Basic computer literacy (we teach systems)
- Positive attitude and problem-solving mindset
- Attention to detail in fast-paced environments
- Reliable transportation to downtown Oakland location
- Authorization to work in the United States