Job Description
Launch your hospitality career at Washington DC's premier luxury hotel! We're seeking passionate individuals to join our award-winning team as Front Desk Agents. No experience required—comprehensive training provided to transform your potential into exceptional guest service. Enjoy competitive pay, career growth opportunities, and work in a vibrant downtown location near iconic landmarks. Perfect for students and career changers seeking dynamic work environment with flexible scheduling.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and payment processing accurately
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate housekeeping, maintenance, and valet services seamlessly
- Uphold brand standards through meticulous attention to detail
- Collaborate with concierge and F&B teams for integrated guest experiences
- Maintain security protocols and confidential guest information
Qualifications
- High school diploma or equivalent (students welcome)
- Outstanding communication and interpersonal skills
- Customer service mindset with problem-solving aptitude
- Basic computer proficiency (MS Office applications)
- Ability to thrive in fast-paced, high-energy environments
- Flexible availability including nights/weekends/holidays
- Positive attitude and willingness to learn new systems