Job Description
Join our award-winning team at the Grand Bay Hotel San Jose and launch your hospitality career! We're seeking enthusiastic Guest Services Associates to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in downtown San Jose's premier hotel.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Employee discounts on hotel stays
- Advancement opportunities to management
Responsibilities
- Greet and check in guests with warm professionalism
- Handle reservations and manage room assignmentsRespond to guest inquiries via phone and in-person
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns with solution-oriented approach
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent required
- Must be 18+ years old
- Exceptional communication and interpersonal skills
- Ability to work weekends and holidays
- Basic computer proficiency
- Positive attitude and service mindset
- Ability to stand for extended periods
- Willingness to learn hospitality procedures