Job Description
Embark on an exciting hospitality career with Grand Hospitality Group! We're seeking enthusiastic Guest Services Associates to join our award-winning Orlando resort. No prior experience required—just your passion for creating memorable guest experiences. Enjoy competitive pay, comprehensive training, and opportunities for growth within our luxury property. Work in a vibrant environment near world-famous attractions while developing transferable skills in customer service, communication, and problem-solving. Apply today and start your journey in the heart of Florida's tourism industry!
Responsibilities
- Provide exceptional front desk service including check-in/check-out processes
- Manage guest inquiries and resolve service issues promptly
- Process reservations and maintain accurate room status
- Coordinate with housekeeping and maintenance teams
- Assist with valet services and luggage handling
- Utilize property management systems efficiently
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent (GED)
- Positive attitude and customer-focused mindset
- Strong communication and interpersonal skills
- Basic computer literacy and willingness to learn systems
- Ability to work flexible shifts including weekends/holidays
- Physical stamina for standing and walking throughout shift
- Team player with collaborative approach
- Valid Florida driver's license (for valet duties)