Job Description
Join our award-winning hospitality team at Grand Horizon Hotels Phoenix! We're seeking enthusiastic Guest Services Associates to deliver exceptional guest experiences with weekly pay and comprehensive training. Perfect for career changers and newcomers to the hospitality industry. Enjoy competitive benefits, flexible scheduling, and opportunities for advancement within our growing chain.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with housekeeping, maintenance, and dining departments for seamless service
- Process payments and maintain accurate financial transaction records
- Uphold brand standards for cleanliness and safety in public areas
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy and POS system aptitude
- Exceptional communication and interpersonal skills
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including weekends and holidays
- No prior experience required - comprehensive training provided
- Valid Arizona driver's license preferred for valet positions