Job Description
Join the vibrant hospitality scene in Detroit with no prior experience needed! Detroit Grand Hotel is seeking enthusiastic individuals to kickstart their careers in the luxury hotel industry. As a Guest Services Associate, you'll be the first point of contact for our diverse clientele, delivering exceptional service while gaining hands-on training in operations, guest relations, and hotel systems. We provide comprehensive onboarding and career advancement opportunities within our growing portfolio of premium properties.
Perfect for career changers, recent graduates, or anyone seeking a stable entry point into hospitality. Enjoy competitive pay, flexible scheduling options, and a supportive team environment. No experience is required – we're looking for your positive attitude and willingness to learn!
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage guest inquiries via phone, email, and in-person with exceptional communication
- Process reservations using our property management system (training provided)
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with luggage handling and valet services as needed
- Maintain accurate guest records and confidential information
- Participate in daily team briefings and ongoing training sessions
Qualifications
- No prior hotel experience required – training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Flexible availability including weekends, holidays, and evenings
- Positive attitude with customer service mindset
- Valid Michigan driver's license (if valet duties assigned)