Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! We're seeking enthusiastic, customer-focused individuals to deliver exceptional guest experiences at our Chicago property. This entry-level role is your gateway to a dynamic hospitality career with growth opportunities into management. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of downtown Chicago.
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests, complaints, and VIP arrangements
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance services
- Uphold brand standards through consistent service delivery
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Proficiency in basic computer applications and reservation systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Professional appearance and demeanor
- Flexibility to work evenings, weekends, and holidays