Job Description
Welcome to an exciting opportunity to launch your career in the hospitality industry! The Ritz-Carlton Charlotte is seeking enthusiastic and dedicated individuals to join our team as Hotel Guest Services Associates. We are currently looking for friendly faces to represent our brand and create memorable experiences for our guests.
This is a Part-Time position perfect for students, retirees, or anyone seeking flexible work-life balance. We pride ourselves on being an Entry-Level employer, meaning no prior experience is necessary—just a great attitude and a willingness to learn!
Responsibilities
- Greet and welcome guests with a warm smile, ensuring a smooth check-in and check-out process.
- Answer incoming phone calls and emails professionally, responding to guest inquiries in a timely manner.
- Assist with luggage handling and valet services to ensure guest convenience.
- Maintain a clean and organized front desk and lobby area at all times.
- Process payments and handle small cash transactions accurately.
- Upsell hotel amenities and services to enhance the guest stay.
- Collaborate with housekeeping and maintenance teams to address guest requests promptly.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and ability to learn property management systems quickly.
- Ability to stand for extended periods and lift up to 25 lbs.
- Must be available for flexible shifts, including weekends and holidays.
- Strong customer service orientation with a focus on creating a welcoming atmosphere.