Job Description
Join our award-winning luxury hotel chain with properties across the Southwest and New York! We're seeking passionate hospitality professionals to fill immediate full-time positions at our Mesa, Arizona flagship location. Enjoy competitive pay, comprehensive benefits including health insurance and 401k matching, and rapid career advancement opportunities.
As part of our team, you'll experience a dynamic work environment with daily opportunities to create memorable guest experiences. We prioritize employee development and offer paid training programs for all roles.
Responsibilities
- Deliver exceptional guest service through personalized interactions and problem resolution
- Manage check-in/check-out procedures efficiently using hotel management systems
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Process payments, handle cash transactions, and maintain accurate financial records
- Assist with event setup and guest amenities for special occasions
- Uphold brand standards through consistent service delivery and facility presentation
- Collaborate with cross-functional departments to ensure seamless operations
Qualifications
- Minimum 1 year of hotel or hospitality experience preferred
- Strong customer service orientation with conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Valid Arizona driver's license (if driving required)
- Basic math and cash handling abilities
- Ability to lift 25 lbs and stand for extended periods