Job Description
Join our award-winning luxury hotel in the heart of Music City! We're seeking a passionate Hotel Manager to lead our team and deliver exceptional guest experiences. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in Nashville's thriving hospitality scene.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue
- Manage staff scheduling, training, and performance evaluations
- Handle guest complaints and ensure seamless service recovery
- Monitor financial performance including budgeting and expense control
- Collaborate with sales team to drive room bookings and event management
- Ensure compliance with health, safety, and brand standards
Qualifications
- 5+ years hotel management experience with luxury property background
- Proven track record in team leadership and staff development
- Strong financial acumen with budget management experience
- Exceptional customer service skills with conflict resolution expertise
- Knowledge of Nashville tourism market and local attractions
- Proficiency in hotel management software (Opera, etc.)
- Bachelor's degree in Hospitality or related field preferred