Job Description
Join our award-winning luxury hotel in Richmond, Virginia, and lead our exceptional team to deliver unforgettable guest experiences. As Hotel Manager, you'll oversee all daily operations, drive revenue growth, and maintain our reputation for excellence in the heart of Virginia's vibrant hospitality scene.
Responsibilities
- Direct and optimize all hotel departments including front desk, housekeeping, food & beverage, and maintenance
- Develop and implement strategic initiatives to enhance guest satisfaction and operational efficiency
- Manage financial performance including budgeting, P&L oversight, and cost control measures
- Lead, mentor, and develop a team of 50+ hospitality professionals
- Ensure compliance with brand standards, health regulations, and safety protocols
- Foster community partnerships and drive local marketing initiatives
- Handle VIP guest experiences and resolve escalated service issues
Qualifications
- Bachelor's degree in Hospitality Management or related field required
- Minimum 5+ years hotel management experience in luxury properties
- Proven track record of exceeding revenue and occupancy targets
- Strong leadership skills with ability to inspire diverse teams
- Expert knowledge of Opera PMS and hotel management systems
- Exceptional problem-solving and decision-making abilities
- Valid Virginia Food Protection Manager certification preferred
- Ability to work flexible schedules including nights, weekends, and holidays