Job Description
We are seeking a dynamic and detail-oriented Hotel Shift Manager to join our elite hospitality team in Detroit. This is an immediate hire opportunity for a results-driven professional who excels in a fast-paced environment. As a key member of our management team, you will oversee daily operations, ensure guest satisfaction, and lead our dedicated staff through demanding shift work.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible shift schedules designed for work-life balance.
- Opportunities for rapid career advancement within the group.
If you are ready to lead from the front and make a lasting impression in the Detroit hospitality scene, apply today.
Responsibilities
- Supervise front desk operations and ensure smooth check-in/check-out processes during all shifts.
- Manage and schedule hotel staff, including front desk agents and housekeeping, to optimize workflow.
- Handle high-level guest inquiries and resolve conflicts efficiently to maintain a 5-star reputation.
- Conduct nightly audits of financial transactions, including cash handling and room revenue.
- Ensure strict adherence to health, safety, and OSHA regulations across the property.
- Train new employees on company policies, brand standards, and software systems.
- Maintain a positive and welcoming atmosphere for both guests and staff.
Qualifications
- Minimum of 2 years of experience in hotel management or front desk supervision.
- Proven ability to work flexible shifts, including nights, weekends, and holidays.
- Strong leadership skills with the ability to motivate and mentor a diverse team.
- Excellent verbal and written communication skills.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- High school diploma or GED required; Associate’s degree in Hospitality Management is a plus.