Job Description
Join the heart of New Orleans hospitality at The Grand Orleans Hotel! We're seeking an exceptional Hotel Manager to lead our luxury boutique property in the French Quarter. This pivotal role combines strategic leadership with hands-on operations to deliver unforgettable guest experiences while driving revenue growth and operational excellence. If you're passionate about Southern charm, world-class service, and managing a dynamic team in one of America's most vibrant cities, we invite you to apply.
Responsibilities
- Oversee all hotel operations including front desk, housekeeping, maintenance, and F&B services
- Develop and execute strategic plans to maximize occupancy, revenue, and guest satisfaction
- Lead, train, and motivate cross-functional teams while fostering a positive work culture
- Monitor financial performance, control costs, and ensure budget adherence
- Implement and maintain brand standards and quality assurance protocols
- Handle VIP guest experiences and resolve complex service issues
- Collaborate with sales and marketing teams on promotional strategies
- Ensure compliance with health, safety, and accessibility regulations
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 5+ years progressive hotel experience with 2+ years in management
- Proven track record of exceeding revenue and guest satisfaction targets
- Strong financial acumen with P&L management experience
- Exceptional leadership and team development skills
- Proficiency in Opera PMS and hotel management systems
- Deep knowledge of New Orleans tourism market and local attractions
- Ability to work flexible schedule including nights, weekends, and holidays