Job Description
Join our award-winning team at Grand Plaza Hotel – Kansas City's premier hospitality destination! We're urgently seeking passionate professionals to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment where your hospitality skills shine.
Why work with us?
- Industry-leading training programs
- Health, dental, and vision insurance
- Employee discounts and perks
- 401(k) with company match
- Recognition programs for top performers
Responsibilities
- Check in/out guests efficiently while maintaining warm, personalized service
- Manage reservations and optimize room assignmentsResolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Contribute to positive team culture and energy
Qualifications
- 1+ years hotel or customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of reservation systems (Opera/Micros)
- Strong attention to detail and organizational abilities
- Flexible availability including weekends/holidays
- Positive attitude with genuine passion for hospitality