Job Description
Are you a high-energy professional seeking a rewarding role with weekend flexibility? The Chesapeake Bay Resort & Spa is currently hiring a dedicated Front Desk Agent to join our premium hospitality team. If you excel in customer service and want to be the welcoming face of our world-class resort, we want to meet you.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for an unforgettable stay. We offer a competitive compensation package, a dynamic work environment, and the opportunity to work in one of Virginia Beach's most beautiful locations.
Why Choose Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible weekend scheduling
- Employee travel discounts
- Opportunity for career advancement within a luxury brand
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS), ensuring accuracy and privacy.
- Handle all incoming calls and emails with a professional and courteous demeanor.
- Resolve guest inquiries, complaints, and special requests promptly to ensure 100% guest satisfaction.
- Maintain the cleanliness and organization of the front desk area, lobby, and reception desk.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Process payments accurately and balance daily financial transactions.
- Assist with administrative duties such as filing, data entry, and preparing reports.
Qualifications
- High school diploma or GED required; hospitality degree or certificate is a plus.
- Minimum of 1 year of experience in front desk operations, guest services, or customer service preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, SkyTouch).
- Ability to work weekends, holidays, and varying shifts as required by business needs.
- Must possess a valid driver's license and a professional appearance.