Job Description
Are you a passionate hospitality professional seeking immediate hire opportunities? The Westin San Jose is looking for a dynamic Hotel Manager / Front Office Supervisor to lead our exceptional guest experience. We pride ourselves on delivering luxury service and are ready to welcome new talent to our team immediately.
In this pivotal role, you will oversee front desk operations, coordinate with housekeeping and culinary teams, and ensure every guest leaves with a lasting impression. If you are ready to elevate your career in a premium environment in the heart of Silicon Valley, we want to hear from you.
Responsibilities
- Oversee daily front desk operations, ensuring efficiency and accuracy in check-ins, check-outs, and reservations.
- Maintain high standards of guest satisfaction by promptly addressing inquiries, complaints, and special requests.
- Train, mentor, and supervise front office staff and guest service agents to maintain operational excellence.
- Collaborate with housekeeping and maintenance teams to ensure the property meets the highest aesthetic and hygiene standards.
- Manage cash handling, credit transactions, and reconcile daily financial reports with precision.
- Implement safety and security protocols to ensure a secure environment for guests and staff.
- Handle emergency situations calmly and effectively, demonstrating strong leadership under pressure.
Qualifications
- Minimum of 2 years of experience in hospitality management or front office supervision.
- Strong knowledge of hotel operations, including PMS (Property Management Systems) like Opera.
- Excellent verbal and written communication skills in English.
- Ability to work flexible schedules, including weekends, holidays, and overnight shifts.
- High school diploma or equivalent; Bachelor's degree in Hospitality or Business is preferred.
- Proven ability to resolve conflicts and provide exceptional customer service in a fast-paced environment.
- Professional appearance and demeanor that aligns with our brand values.