Job Description
We are seeking a dynamic and experienced Hotel Manager to lead our operations in the heart of Portland, Oregon. If you are passionate about hospitality, possess strong leadership skills, and thrive in a fast-paced environment, we want to meet you.
The Grand Portland Hotel offers a premium guest experience and is looking for a dedicated professional to oversee daily operations, manage staff, and ensure our high standards of service are consistently met. This is a full-time position that requires flexibility for shift work to accommodate our 24-hour operations.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth within a top-tier hospitality brand.
- A vibrant team culture in one of the Pacific Northwest's most exciting cities.
Responsibilities
- Oversee all daily hotel operations, including front desk, housekeeping, and maintenance.
- Manage and mentor a diverse team of hospitality professionals to ensure high performance and morale.
- Ensure guest satisfaction by promptly addressing inquiries, complaints, and feedback.
- Monitor and control inventory, budgets, and labor costs to maximize profitability.
- Coordinate with vendors and suppliers to maintain quality standards for amenities and food services.
- Enforce all company policies, safety regulations, and local laws.
- Handle emergency situations and crisis management with composure.
Qualifications
- Minimum of 3-5 years of progressive experience in hotel management or a related field.
- Strong leadership and interpersonal communication skills.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Proficiency in property management systems (PMS) and MS Office suite.
- Valid Food Handler's and Alcohol Server's certification (where applicable).
- Ability to work well under pressure and make quick decisions.