Job Description
Elevate Guest Experiences in the Heart of Seattle
We are seeking a dynamic and experienced Hotel Manager to lead our operations at The Grand Seattle. As a key member of our leadership team, you will be responsible for ensuring the highest standards of hospitality, operational excellence, and guest satisfaction. If you are a results-oriented leader ready for an immediate start, we want to hear from you.
Join a team that values innovation, integrity, and an unwavering commitment to service excellence. You will have the opportunity to work in a state-of-the-art facility in one of the most vibrant cities in the Pacific Northwest.
Responsibilities
- Oversee Daily Operations: Manage all front-of-house and back-of-house functions to ensure seamless hotel operations.
- Staff Leadership: Recruit, train, motivate, and supervise a diverse team of front desk agents, housekeeping staff, and culinary personnel.
- Guest Relations: Address and resolve guest inquiries and complaints with a focus on exceeding expectations and fostering loyalty.
- Financial Management: Monitor budgets, control expenses, and analyze financial reports to maximize revenue and profitability.
- Compliance & Safety: Ensure strict adherence to health, safety, and regulatory standards, including fire and safety protocols.
- Marketing Initiatives: Collaborate with the marketing team to promote hotel packages and events to maximize occupancy rates.
Qualifications
- Experience: Minimum of 3-5 years in hotel management or a supervisory role within the hospitality industry.
- Education: Bachelor’s degree in Hospitality Management or a related field is preferred.
- Communication: Exceptional verbal and written communication skills with a professional and welcoming demeanor.
- Technical Proficiency: Proficiency with Property Management Systems (PMS) and Microsoft Office Suite.
- Flexibility: Ability to work flexible hours, including weekends, nights, and holidays.