Job Description
Join our award-winning luxury hotel in downtown Milwaukee! We're urgently seeking a dynamic Hotel Manager to lead our operations and deliver exceptional guest experiences. This is a rare opportunity to join a forward-thinking hospitality team during an exciting expansion phase. Enjoy competitive compensation, comprehensive benefits, and career growth in Milwaukee's vibrant tourism district.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic plans to enhance guest satisfaction and revenue
- Manage staff scheduling, training, and performance evaluations
- Resolve guest complaints and ensure service excellence standards
- Coordinate with vendors and maintain operational budgets
- Implement safety protocols and maintain compliance with industry regulations
- Analyze market trends and adjust strategies accordingly
Qualifications
- 5+ years in hotel management with luxury brand experience preferred
- Proven track record in revenue management and P&L oversight
- Strong leadership and team development skills
- Excellent problem-solving and conflict resolution abilities
- Knowledge of hospitality software systems (Opera, POS)
- Valid Wisconsin hospitality certification
- Ability to work flexible hours including nights/weekends
- Exceptional communication and interpersonal skills