Job Description
Join our award-winning hospitality team as a Front Desk Agent at the prestigious Grand Orleans Hotel! We're seeking dynamic individuals who thrive in fast-paced environments to deliver exceptional guest experiences. This part-time role offers flexible scheduling including evenings, weekends, and holidays, perfect for students or professionals seeking work-life balance. Enjoy competitive compensation, comprehensive training, and opportunities for career advancement in New Orleans' vibrant tourism industry.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Resolve guest inquiries and concerns with exceptional service
- Process payments, manage cash, and maintain accurate records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions to guests
- Uphold safety protocols and emergency procedures
- Maintain pristine front desk appearance and organization
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with hotel management software
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability for evening/weekend shifts
- Basic cash handling and math proficiency