Job Description
Join our award-winning luxury hotel in the heart of Charlotte, North Carolina, as we seek a passionate Hotel Manager to lead our exceptional team. You'll drive guest satisfaction, oversee daily operations, and implement innovative hospitality strategies in a dynamic environment. Enjoy competitive benefits, career growth opportunities, and the chance to shape the future of premium service in one of America's most vibrant cities.
Responsibilities
- Direct all hotel operations including front desk, housekeeping, and guest services
- Develop and implement staff training programs to ensure service excellence
- Monitor financial performance through budget management and cost control
- Handle guest inquiries, complaints, and special requests with professionalism
- Collaborate with sales and marketing teams to maximize occupancy and revenue
- Ensure compliance with health, safety, and brand standards
- Lead team meetings and foster a positive work culture
Qualifications
- 5+ years of progressive hotel management experience
- Proven track record in guest satisfaction metrics (4+ star rating preferred)
- Strong financial acumen with P&L management expertise
- Excellent leadership and team development skills
- Knowledge of hotel management systems (Opera, Cloudbeds)
- Valid North Carolina hospitality management certification
- Ability to work flexible shifts including nights, weekends, and holidays
- Exceptional problem-solving and communication abilities