Job Description
Join our premier downtown Detroit hotel and become part of an award-winning hospitality team! We're seeking dedicated night shift professionals to deliver exceptional guest experiences during our busiest hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Detroit's revitalized downtown district. Perfect for night owls seeking flexible schedules with growth opportunities in the hospitality industry.
Responsibilities
- Manage front desk operations during overnight shifts, including check-ins, check-outs, and guest inquiries
- Monitor security systems and ensure guest safety throughout the property
- Coordinate with housekeeping and maintenance teams for urgent guest requests
- Handle billing discrepancies and process payments accurately
- Maintain detailed logs of incidents, guest preferences, and maintenance issues
- Respond to emergencies following established protocols
Qualifications
- Minimum 1 year hotel or customer service experience
- Ability to work independently and make sound decisions during off-peak hours
- Strong problem-solving and conflict resolution skills
- Valid Michigan driver's license (if required for property runs)
- Basic knowledge of hotel management systems (e.g., Opera, PMS)
- Flexibility to work weekends, holidays, and varying shifts
- Ability to stand/walk for extended periods