Job Description
Join the premier hospitality team in the heart of the Rocky Mountains. We are seeking dedicated Weekend Operations Associates to ensure our guests enjoy an unforgettable stay. This is a fantastic opportunity for those seeking flexible hours without sacrificing a premium work environment.
At Broadmoor Hospitality Group, we don't just host guests; we create memories. As a Weekend Shift Associate, you will be the face of our brand, responsible for delivering world-class service from Friday through Sunday. You will work in a state-of-the-art facility with competitive compensation and a vibrant team culture.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and room key assignments.
- Respond promptly to guest inquiries and resolve complaints with a focus on guest satisfaction.
- Assist in maintaining the cleanliness and organization of the lobby and public areas.
- Process payments and handle financial transactions accurately.
- Cover shift duties for other team members during peak weekend hours.
- Ensure all safety and security protocols are followed at all times.
Qualifications
- Previous experience in hospitality, customer service, or the hotel industry is preferred.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including weekends, holidays, and overnight shifts.
- Proficiency in POS systems and Microsoft Office Suite.
- A positive attitude and a willingness to go above and beyond for guests.